At U-Richi, we are committed to ensuring that your skincare and body care products reach you as quickly and in the best possible condition. U-Richi offers a variety of shipping options to meet your needs. Whether you're looking for an economical option with standard delivery, faster service with express shipping, or the ultimate in security with reliable shipping services, we've got you covered. You can also choose to pick up your order directly from our store for added convenience.

Application steps

1.Order the product and complete the shipping information.

2. You will receive an order confirmation message.

3.Processing and preparing the request

4.Receive your order and pay

U-Richi Products Exchange and Return Policy

At U-Richi, we always strive to ensure your complete satisfaction with our products. If you are not completely satisfied, you can request a replacement or return of the product under the following conditions:

1. Return and Exchange Conditions for Undamaged Products (Change Your Mind Option):

You have the right to return or exchange the product within 14 days from the date of receipt of the order, provided that the following is met:

Product Condition: The product must be in its original condition, unused, and in its original packaging.

Special Reason for Care Products: To protect the safety and quality of all our customers, any personal care or beauty product that has been opened or used, even once, cannot be returned.

2. Return of Damaged or Incorrect Products:

If you receive a product different from what you ordered, or if it is damaged (broken packaging, leaking, etc.) due to shipping:

Return Guarantee: You have the right to return or exchange the product free of charge.

Action: You must contact us immediately within 24 hours of receiving the order, attaching clear photos of the damage or error.

F.A.Q

How can I track my order?

After shipping the order, we will contact you via message or email and our team will contact you to confirm the order.

Is cash on delivery available?

Yes, cash on delivery is available for all orders.

What do I do if there is a delay in my order arriving?

If your order exceeds the estimated shipping time, please contact our customer service team immediately and we will immediately check with the shipping company.

What if the products are damaged upon receipt?

Please do not receive the shipment and inform the representative that the product is damaged. Or take a photo and contact us immediately within [24 hours] of receipt to initiate the replacement process.